Returns
Goldie Kai accepts returns within 15 days of your shipment delivery date unless items are custom made. Custom Made jewelry is non-refundable or returnable.
We take great care in creating and packaging each piece. However, Goldie Kai is not responsible for damage caused after delivery that is not due to a craftsmanship or manufacturing defect, including accidental damage, improper storage, misuse, or normal wear and tear. If your order arrives damaged in transit, please email us within 48 hours of delivery with clear photos of both the item and its packaging for review.
If you would like to initiate a return, please email us with your return information and your 4 digit order number at sammi@goldiekai.com to get your return started.
Please do not ship anything back without reaching out to us first and getting a confirmation.
All Custom Made Jewelry and Sale items are Final Sale and not eligible for Returns, Exchanges or Refunds.
RETURN INFORMATION
All returns are subject to the following rules:
- Returned products must be shipped within 15 days from when the order was delivered.
- All products must be returned in the original packaging.
- Shipping fees for all orders are non-refundable.
- Return labels are not provided by Goldie Kai unless fulfilling a product warranty (your product showed up damaged or you received the wrong product).
- If emailing about a product malfunction, please include a photo or video, reason for the malfunction, and order number.
- Any product that is returned, and doesn’t fit these standards, will not be accepted and you will not be refunded.
- All Custom Made Jewelry and Sale items are Final Sale and are not eligible for returns or exchanges.
- Once your return is received and approved, we will refund the original payment method.
Please note, we do not take any responsibility for lost, missing or stolen packages that show successful delivery to the original order address. No refunds/ returns will be accepted for lost, stolen or missing packages.
Thank you!